Service List

The era of straightforward profits has passed. The strategy for achieving NOI is highly sensitive to market conditions and cannot be universally applied. We conduct comprehensive analyses across diverse scenarios to optimize revenue generation and outline actionable measures to enhance profitability 

Where does your community stand in the market?   Understanding the competitive landscape and the evolving trends in the senior living sector can help in aligning operating strategies with owner expectations and improving the overall quality of senior living communities. It is a cornerstone for strategic planning and operational excellence.

It’s essential to examine various factors such as pricing strategies, promotional offers, levels of care, additional services, and workforce management. The question is, are we effectively securing the revenue we’re entitled to, or are we losing potential income due to a lack of value creation strategies? 

Analysis of historic move-outs to identify concerning trends.  Includes family and resident surveys and conversations.  Find out where the draft is and who is leaving the door open!

Do you have an underperforming community that you just can't breakthrough? It takes an unbiased, hands-on approach to identify the gaps.  This thorough analysis consists of an on-site review of all systems and processes within a community: analyzing individual resident data, resource optimization, community engagement and wellbeing, sales cycle and processes, customer services, operational efficiencies, financial review, family collaboration, and talent assessment followed up with an action plan

 Would you be engaged by your current activity/enrichment programming? Do you enjoy meals at your communities? Would you reside in your communities?  We'll delve into and compose a symphony of resident experiences that are sure to fulfill your residents and enrich their lives.

You spent money on the digital ads, you paid out a bonus to your sales director, let's not lose your new resident during the first 90 days! This service provides a review of the post sales process from move-in, to acclimation, well-being and self-worth, to family involvement and buy-in.  Let's tweak the process and put best practices into play. 

Ready to make the big switch but nervous about the undertaking? We do the heavy lifting for you. We work 1:1 with the CRM of your choice to get you up and running in no time. Training included!

Are you thinking that you need more leads?  Chances are you have the qualified leads in your database- you just need to know where to look.  An in depth review of your database will direct you to the move-in ready leads.  Watch those conversion ratios increase!

Did you know that just a 30-day vacant sales director seat can cost you over 1 million dollars in long term revenue?  Behind on tasks or need a quick occupancy boost, we'll tag team with your current sales team or fill in for vacancies.

Wondering what that community down the road is up to?  We'll find out for you and report back: rates, concessions, customer service and more.  

Welcoming a new community to your portfolio is exciting....and a lot of work.  Market studies, rebranding, CRM integrations, proforma building, vendor vetting, lead gen review, talent performance, transition calls, due diligence tasks, and training can consume your regional team and take their focus off their current communities.  We'll do the heavy lifting to get your new communities sales department and processes up and running.  

Struggling with closing the sale?  Communities struggling with implementing spenddowns? Want to know how to market on a shoestring budget?   1:1 Coaching and mentoring available virtually and in person.  We can create a customized training plan for your specific need.